Terms of Service
Welcome to SplashFins! These Terms of Service ("Terms") govern your use of our website and services. Please read these Terms carefully before using our services.
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access our services.
1. Services Description
SplashFins provides swimming lessons and aquatic education programs for children. Our services include:
- Private and semi-private swimming lessons
- Water safety education
- Swim skill development programs
2. Registration and Booking
To register for our services, you must:
- Provide accurate, current, and complete information
- Be at least 18 years old or have parental/guardian consent
- Maintain and update your information as needed
Lesson bookings are subject to availability and confirmation. A booking is not confirmed until you receive a confirmation from SplashFins and any required payment has been processed.
3. Payment Terms
Payment is required at the time of booking unless alternative arrangements have been made. We accept various payment methods as indicated during the booking process.
All prices are quoted in Canadian Dollars and are subject to change. We will notify you of any price changes before they take effect.
4. Cancellation and Refund Policy
Cancellations by Customers:
- Cancellations made more than 48 hours before a scheduled lesson are eligible for a full refund or rescheduling.
- Cancellations made less than 48 hours but more than 24 hours before a scheduled lesson are eligible for a 50% refund or rescheduling, subject to availability.
- Cancellations made less than 24 hours before a scheduled lesson are not eligible for a refund but may be rescheduled at our discretion.
Cancellations by SplashFins:
If we need to cancel a lesson due to unforeseen circumstances (instructor illness, facility issues, etc.), we will offer you the option to reschedule or receive a full refund.
5. Health and Safety
You agree to disclose any relevant health information about your child that may affect their participation in swimming lessons. This includes but is not limited to medical conditions, allergies, and special needs.
Children who are ill or have contagious conditions should not attend lessons. Please notify us of any absences due to illness.
Parents or guardians must remain on the premises during lessons for children under 12 years of age, unless otherwise arranged with SplashFins.
6. Conduct and Behavior
All participants are expected to behave in a respectful manner. SplashFins reserves the right to refuse service to anyone whose behavior is deemed inappropriate, disruptive, or poses a risk to others.
Parents and guardians are responsible for their children's behavior before and after lessons.
7. Liability and Release
While we take all reasonable precautions to ensure safety, swimming involves inherent risks. By using our services, you acknowledge these risks and agree that:
- SplashFins is not liable for any injuries, damages, or losses that occur during participation in our programs, except in cases of gross negligence.
- You assume responsibility for your child's safety before and after the designated lesson time.
- You release SplashFins from liability for ordinary negligence related to our services.
8. Photography and Media
SplashFins may take photographs or videos during lessons for promotional purposes. By using our services, you grant us permission to use such media featuring you or your child, unless you explicitly opt out by notifying us in writing.
9. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of SplashFins and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our explicit permission.
10. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. We will post the revised Terms on our website and indicate the date of the last revision. Your continued use of our services after any changes constitutes acceptance of those changes.
12. Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions.
14. Contact Information
If you have any questions about these Terms, please contact us:
- By email: splashfins@gmail.com
- By phone: +1 (604) 652-0725
Last Updated: May 1, 2025